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Cookie Notice
Updated over 2 years ago

1. Introduction

We respect your privacy and are committed to protecting your personal data. This Cookie Notice will inform you as to how we use cookies when you visit our website(s) (regardless of where you visit from) or use our services, products or otherwise provide personal data to us.

2. Why we use cookies

A cookie is a small data file stored by SIA services on your device (e.g. your phone or your computer) which collects non-Personal Identifiable Information and let you navigate the SIA services effectively.

We use cookies to help us remember details of your visits to the management interfaces (either the Web UI or API), Help Centers or Developer Portals, all of which form the service being provided. When using our Web based interfaces, the following kinds of information are recorded, including, but not limited to technical information about your visit e.g. traffic data, location data, browser language, your IP address, the previous website from which you reached us and the type of browser you use, domain, number and time of visits. Accordingly, our Privacy Statement will apply to our treatment of the information we obtain via our cookies.

The service makes use of cookies to support analysis and understanding of how people interact with the service. We perform this analysis to help us improve the interface and effectiveness of the SIA services. The SIA services use cookies that are persistent-based. Persistent cookies remain on your computer after you close your browser or turn off your computer. The data collection and reporting behind this analysis is currently provided by Google Analytics. Some elements of the service require you be routed to the nearest available Azure resource for the duration of the session you establish, the Azure cookies noted below are required to enable that functionality.

3. Types of cookies used by our Administrative Web UI

Provider

Name

Purpose

Expiry

Google

_gid

Used to distinguish users.

24 hours

Google

_ga

Used to distinguish users

2 years

Google

_gat

Used to throttle request rate

10 minutes

Google

_gat_gtag_<tracking-id>

Used for Analytics Purposes

1 minute

Intercom

intercom-id-[app_id]

Unique anonymous identifier

9 months

Intercom

intercom-session-[app_id]

Keeping track of sessions

1 week

Azure

ARRAffinitySameSite

Load Balancing and Session Persistency

Per session

Azure

ARRAffinity

Load Balancing and Session Persistency

Per session

Akamai

ak_bmsc

Used by Akamai to optimize site performance and security

2 hours

Akamai

bm_sv

Used by Akamai to optimize site performance and security

2 hours

4. Types of cookies used by our Help Center Web UI

Provider

Name

Purpose

Expiry

Google

_gid

Used to distinguish users.

24 hours

Google

_ga

Used to distinguish users.

2 years

Intercom

intercom-id-[app_id]

Unique anonymous identifier

9 months

Intercom

intercom-session-[app_id]

Keeping track of sessions

1 week

Akamai

ak_bmsc

Used by Akamai to optimize site performance and security

2 hours

Akamai

bm_sv

Used by Akamai to optimize site performance and security

2 hours

5. Types of cookies used by our Developer Portal Web UI

Provider

Name

Purpose

Expiry

Google

_gid

Used to distinguish users.

24 hours

Google

_ga

Used to distinguish users.

2 years

Intercom

intercom-id-[app_id]

Unique anonymous identifier

9 months

Intercom

intercom-session-[app_id]

Keeping track of sessions

1 week

Akamai

ak_bmsc

Used by Akamai to optimize site performance and security

2 hours

Akamai

bm_sv

Used by Akamai to optimize site performance and security

2 hours

6. Changes to this Cookie Notice

We can change this Cookies Notice at any time. It’s important that you review any changes to the Cookie Notice.

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