1. Introduction
We respect your privacy and are committed to protecting your personal data. This Cookie Notice will inform you as to how we use cookies when you visit our website(s) (regardless of where you visit from) or use our services, products or otherwise provide personal data to us.
2. Why we use cookies
A cookie is a small data file stored by SIA services on your device (e.g. your phone or your computer) which collects non-Personal Identifiable Information and let you navigate the SIA services effectively.
We use cookies to help us remember details of your visits to the management interfaces (either the Web UI or API), Help Centers or Developer Portals, all of which form the service being provided. When using our Web based interfaces, the following kinds of information are recorded, including, but not limited to technical information about your visit e.g. traffic data, location data, browser language, your IP address, the previous website from which you reached us and the type of browser you use, domain, number and time of visits. Accordingly, our Privacy Statement will apply to our treatment of the information we obtain via our cookies.
The service makes use of cookies to support analysis and understanding of how people interact with the service. We perform this analysis to help us improve the interface and effectiveness of the SIA services. The SIA services use cookies that are persistent-based. Persistent cookies remain on your computer after you close your browser or turn off your computer. The data collection and reporting behind this analysis is currently provided by Google Analytics. Some elements of the service require you be routed to the nearest available Azure resource for the duration of the session you establish, the Azure cookies noted below are required to enable that functionality.
3. Types of cookies used by our Administrative Web UI
Provider | Name | Purpose | Expiry |
_gid | Used to distinguish users. | 24 hours | |
_ga | Used to distinguish users | 2 years | |
_gat | Used to throttle request rate | 10 minutes | |
_gat_gtag_<tracking-id> | Used for Analytics Purposes | 1 minute | |
Intercom | intercom-id-[app_id] | Unique anonymous identifier | 9 months |
Intercom | intercom-session-[app_id] | Keeping track of sessions | 1 week |
Azure | ARRAffinitySameSite | Load Balancing and Session Persistency | Per session |
Azure | ARRAffinity | Load Balancing and Session Persistency | Per session |
Akamai | ak_bmsc | Used by Akamai to optimize site performance and security | 2 hours |
Akamai | bm_sv | Used by Akamai to optimize site performance and security | 2 hours |
4. Types of cookies used by our Help Center Web UI
Provider | Name | Purpose | Expiry |
_gid | Used to distinguish users. | 24 hours | |
_ga | Used to distinguish users. | 2 years | |
Intercom | intercom-id-[app_id] | Unique anonymous identifier | 9 months |
Intercom | intercom-session-[app_id] | Keeping track of sessions | 1 week |
Akamai | ak_bmsc | Used by Akamai to optimize site performance and security | 2 hours |
Akamai | bm_sv | Used by Akamai to optimize site performance and security | 2 hours |
5. Types of cookies used by our Developer Portal Web UI
Provider | Name | Purpose | Expiry |
_gid | Used to distinguish users. | 24 hours | |
_ga | Used to distinguish users. | 2 years | |
Intercom | intercom-id-[app_id] | Unique anonymous identifier | 9 months |
Intercom | intercom-session-[app_id] | Keeping track of sessions | 1 week |
Akamai | ak_bmsc | Used by Akamai to optimize site performance and security | 2 hours |
Akamai | bm_sv | Used by Akamai to optimize site performance and security | 2 hours |
6. Changes to this Cookie Notice
We can change this Cookies Notice at any time. It’s important that you review any changes to the Cookie Notice.